Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

All returns must be pre authorized. Contact us thegil.stores@gmail.com immediately with the reason for your return. PLEASE DO NOT RETURN AN ITEM WITHOUT FIRST CONTACTING US.

If your return is accepted, we will only be obliged to process any refund due once we have received the Product back from you. You will have to bear the cost of returning the Product. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thegil.stores@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
GOD|IS|LOVE does not offer exchanges.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

All returns must be pre authorized. Contact us thegil.stores@gmail.com immediately with the reason for your return. PLEASE DO NOT RETURN AN ITEM WITHOUT FIRST CONTACTING US.

You will have to bear the cost of returning the Product.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thegil.stores@gmail.com.