Customer Care

 

We’re here to serve you with love and excellence. Below you’ll find everything you need to know about ordering, shipping, returns, and more. If you still have questions, don’t hesitate to reach out—we’re happy to help!

📦 Shipping Information

  • Processing Time: Orders are typically processed within 1–3 business days.

Please note: Shipping times may vary during holidays or due to carrier delays.

Please make sure you read our Shipping Policy

🔄 Returns & Exchanges

We want you to love your purchase! If something isn't right, here’s how we can make it better:

  • Return Window: 14 days from the delivery date.
  • Items must be unworn, unwashed, and in original condition.
  • To start a return or exchange, email us at thegil.stores@gmail.com with your order number and reason.

Please make sure you read our Refund Policy

❓Frequently Asked Questions

Q: What size should I order?
A: We recommend checking our [Size Guide].

Q: Do you ship internationally?
A: At this time, we only ship within the United Kingdom. We’re working to expand!

Q: Can I cancel or change my order?
A: If you received an email saying that your order has been shipped, then we cannot cancel your order. It means it has already left our warehouse and it is in the awesome hands of the carrier.

Q: Is my payment information secure?
A: Yes! Our store is powered by Shopify and uses secure encryption to protect your data.

Please read our Shipping policy and Size Guide

🔐 Privacy & Terms

We respect your privacy and only collect personal information needed to process and ship your order.

💌 Need Help?

Email us at thegil.stores@gmail.com, and we’ll get back to you as soon as possible—usually within 24 hours.